​​​​Why observe​

In many places, one person becomes the main support.

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They solve, remember, decide, adjust.
They make sure everything happens.

This is often read as dedication.

 

In everyday work, it becomes a fragile spot.

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The look

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- Where decisions only move forward when one person is present

- What becomes stalled, unclear, or incomplete in that person’s absence

- When trust turns into dependence

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In everyday work​

The place keeps moving, but it revolves around a single center.

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Information passes through one person before turning into action.

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The pace depends on who is holding everything together.

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Nothing seems wrong until that person is absent.

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What to observe​

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✧ Is important information accessible to everyone?​

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✧ Do absences create insecurity or paralysis?

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✧ Does the way things work depend more on a person than on shared agreements?

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A question to keep with you​

Where is everything resting on one person instead of being shared?

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Observation lens​

Lean Six Sigma​
 

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← Back to Observation guides

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