​​​​Why observe​

The arrival of someone new is a sensitive moment in everyday work.

​

Before learning tasks, people often learn, without noticing, how the place cares, corrects, welcomes, and responds to mistakes.

​

That first contact shapes trust, rhythm, and a sense of belonging for a long time.

​​

​

✧✧✧✧✧

 

​​​​

The look

​

- What care is spoken about and what care is demonstrated

​

- How the place presents itself before asking for performance

​

- Where the person observes more than asks

​​

​​

✧✧✧✧✧

 

​​​​

In everyday work​

On the first day, the new person tries not to get in the way.

​

They observe the rhythm.
The tone of conversations.
Where they can, or cannot, make mistakes.

​

When there is no time, reference, or support, they learn to protect themselves. ​Not to care for the place, the people, and the experience.

​​

​

✧✧✧✧✧

 

​​​​

What to observe

​​

✧ Was this person welcomed with time and attention?

​

✧ Was there space to observe before doing?

​

✧ Were early mistakes treated with care or pressure?

​

✧ Was it clear who to turn to with questions at the beginning?

​

​

✧✧✧✧✧

​​

​

A question to keep with you​

If I arrived at my own place today, would I feel safe to learn?

​

 

 

​​​​​​​

✧✧✧✧✧

 

​

Observation lens​

Omotenashi​
 

✧✧✧✧✧

← Back to Observation guides

​​

​

​​​

← Back to lab​​​​​​​​​​​